Casengo Announces Free WordPress Live Chat and Customer Service Plugin

The free WordPress plugin is an extension of Casengo’s online helpdesk application, which enables smaller businesses and webshops to handle all live chat, email, phone and Twitter interactions from a single, universal inbox. Through live chat support, webshops and other WordPress websites can improve online conversion up to 30%, whilst improving customer satisfaction two-fold through personable engagement and faster response times.

With a free Casengo account and the WordPress Live Chat plugin, all WordPress users can now:

– manage all customer interactions from a single, online application
– add a live chat button to their website in just two minutes
– turn any email inquiry into a live chat conversation
– see an entire dialogue in one case bundle, regardless of communication mode
– support customers from a smartphone or tablet
– view reports of inquiry numbers and resolution times
– link their site to a free knowledge base that their customers can search to find answers on their own

Check out casengo.com for more detail

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