WordPress-LiveAgent plugin by jurajsim integrates full featured help desk and live chat software Live Agent into any WordPress installation. Simply add “start chat” button by few simple clicks and be live within 5 minutes.
Liveagent connects your visitors with your support team in real time and will solve following problems for you:
– Your customers can connect with you in real time using live chat button on your website – You can convert your visitors into customers much faster as before (studies shows average 20% increase of sales with live chat on website)
– Your customers can reach you by emails (you can scan unlimited number of mail accounts and sort emails into multiple departments) – You can answer emails in same way as if it would be chat – customer will get immediate answers
– In case your support is not online, your customer can leave you offline message, which will be later asnwered by email
It doesn’t matter, if your customer will contact you by email or chat, LiveAgent can handle all types of support channels into one hybrid communication. You can keep full history of conversations with your customers, you have full overview about the past of customer on one page.
Live Agent is a premium service.
More info about Live Agent: http://www.qualityunit.com/liveagent/#wordpress