This plugin by Olivier adds to wordpress the functionnalities of a ticket system.
This allows users to submit tickets to report problems or get support on whatever you want. You can customize the status, priority and type of the ticket.
Key features :
ticket submission through the admin
ticket submission through the frontend
ticket submission on behalf of users
mail notification upon new ticket submission
mail notification upon ticket update
ticket list filtering and sorting
Can be used for:
technical support system
customer relationship management system
software release lifecycle management
service request system
Plugin Homepage: http://www.lautre-monde.fr/wats-going-on/