Casengo Announces Free WordPress Live Chat and Customer Service Plugin

. February 4, 2013 . 0 Comments

The free WordPress plugin is an extension of Casengo’s online helpdesk application, which enables smaller businesses and webshops to handle all live chat, email, phone and Twitter interactions from a single, universal inbox. Through live chat support, webshops and other WordPress websites can improve online conversion up to 30%, whilst improving customer satisfaction two-fold through personable engagement and faster response times.

With a free Casengo account and the WordPress Live Chat plugin, all WordPress users can now:

– manage all customer interactions from a single, online application
– add a live chat button to their website in just two minutes
– turn any email inquiry into a live chat conversation
– see an entire dialogue in one case bundle, regardless of communication mode
– support customers from a smartphone or tablet
– view reports of inquiry numbers and resolution times
– link their site to a free knowledge base that their customers can search to find answers on their own

Check out casengo.com for more detail

Category: Plugin

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