The free WordPress plugin is an extension of Casengo’s online helpdesk application, which enables smaller businesses and webshops to handle all live chat, email, phone and Twitter interactions from a single, universal inbox. Through live chat support, webshops and other WordPress websites can improve online conversion up to 30%, whilst improving customer satisfaction two-fold through personable engagement and faster response times.
With a free Casengo account and the WordPress Live Chat plugin, all WordPress users can now:
– manage all customer interactions from a single, online application
– add a live chat button to their website in just two minutes
– turn any email inquiry into a live chat conversation
– see an entire dialogue in one case bundle, regardless of communication mode
– support customers from a smartphone or tablet
– view reports of inquiry numbers and resolution times
– link their site to a free knowledge base that their customers can search to find answers on their own
Check out casengo.com for more detail